Frequently Asked Questions
Are you able to advise me on how I can improve
my image?
Yes, please go to our contact page and either email us your query or better still, call us to speak to us personally.
How do I receive a quotation?
Normally we will need to see the photographs first before giving a fixed
quotation. Photographs can be emailed or sent to us by post. You may
also like to call to speak to us so that we can advise on the best way
to proceed.
Do I have to scan my own photographs?
No, if you don't have the facilities we are happy to do this for you
from your hand copies. Send your photos, carefully packed, by the Royal
Mail 'signed for' service stating your full requirements and include
your full contact details; telephone number, address and email. Do not
send pictures within frames that include glass. Our address can be found on our contact us page.
What is the best way to scan the photographs myself
and how do I get them to you?
Images should be scanned and saved as either JPEG or TIFF files and
sent via email to info@digitalmagicmemories.co.uk stating your full requirements.
If you are able, please include a telephone number so that we may call to discuss your requirements OR Scan and save your photographs(s) as high-resolution images to disk or data stick stating your full requirements and post to us together with your contact details. CDs and data sticks will be returned to you.
Our address can be found on our contact us page. Your original photographs will be returned to you by the Royal Mail 'signed for' service once the work is complete.
If you are able, please include a telephone number so that we may call to discuss your requirements OR Scan and save your photographs(s) as high-resolution images to disk or data stick stating your full requirements and post to us together with your contact details. CDs and data sticks will be returned to you.
Our address can be found on our contact us page. Your original photographs will be returned to you by the Royal Mail 'signed for' service once the work is complete.
If you do not accept our quotation, your photographs will be returned
to you in their original condition immediately.
What resolution should I use to scan my photographs?
To achieve the best possible end result, photographs should be scanned
at a reasonably high resolution. Normally 300 dpi is sufficient. Should
you require your photograph to be printed larger than the original then
it is recommended that they are scanned at a higher resolution, say
600 dpi. If you are in any doubt please contact us.
Do you provide printed photographs?
Yes, we are able to provide you with high quality prints in a range
of finishes and sizes including canvas.
Will I be able to see the final image before it is printed?
We will send you through a low resolution approval image via email so
that you can see the completed photograph. In the unlikely event that
you are unhappy with any of the preview images, we will rework to resolve
the issue within the bounds of technical possibility. Once we have your
approval we will proceed to print. Whilst great care will be taken with
photographs in our possession, we are unable to accept responsibility
for loss or damage.
How do I pay?
Once you are satisfied with the emailed preview image, we will email
you our invoice which can be paid either securely on line via our Paypal
invoicing or by cheque, made payable to Digital Magic Memories and posted
to us.
How long will it take to complete the work?
Depending on the nature of the work involved this will normally only take a few days. We will always do our best to work to your deadlines.
Use of imagesUnless notified in writing, Digital Magic Memories may use restored or worked on images in their marketing materials, including the web site, for promotional means. To retain your privacy no names will be used.
